1. Security Deposit

• A refundable security deposit ranging from ₹5,000 to ₹10,000 is required before vehicle handover. The exact amount depends on the vehicle selected.
• The security deposit will be refunded after the vehicle is returned in satisfactory condition.
• Refunds are processed after verification of:
  
  • FASTag usage
  • Traffic challans
  • Any outstanding dues or damages
• Please note that traffic violations may appear on the government portal 3–7 days after the booking ends. If any challan is received later, the customer remains responsible for the payment.   

2. Rental Charges & Kilometer Limit

• Rental charges are based on the selected vehicle and rental duration.
• Each booking includes a predefined kilometer limit.
• If the total distance exceeds the included limit, extra kilometer charges will apply according to the vehicle’s pricing.

3. Fuel Policy

• All vehicles are provided without complimentary fuel.
• Customers must return the vehicle with approximately the same fuel level as received.
• No refund will be provided for excess fuel left in the vehicle.

4. Booking Cancellation

• Booking confirmation is subject to advance payment.
• The booking amount is non-refundable once confirmed.
• Cancellation requests must be made before the scheduled pickup time.

5. Rescheduling

• Rescheduling requests must be made at least 24 hours before the booking start time.
• Approval depends on vehicle availability.
• Rental extensions are subject to availability and must be requested before the booking end time.
• A complimentary 1-hour grace period is provided.
• After the grace period, additional rental charges will apply.
• Customers must provide a complete vehicle walkaround video during pickup and return.

6. Vehicle Replacement

• Vehicle change requests must be made at least 24 hours before pickup.
• Replacement depends on vehicle availability.
• Rental charges may vary according to the replacement vehicle.

7. Speed Limit

• Customers must follow all applicable speed limits.
• Driving above 110 km/h will attract a penalty of ₹500 per violation.

8. Vehicle Damage

Customers are fully responsible for any damage caused due to negligence, including but not limited to:

• Driving under the influence of alcohol or drugs.
• Reckless or dangerous driving.
• Allowing an unauthorized person to drive.
• Violation of traffic laws.
• Misuse of the vehicle.
• Overloading beyond the seating capacity.

Repair charges, replacement costs, towing expenses, and vehicle downtime charges will be borne by the customer wherever applicable.

9. Accident Policy

• In the event of an accident, customers must immediately inform DP Self Drive Cars & Rental.
• Customers are responsible for repair costs not covered by insurance due to policy violations or negligence.
• If the vehicle remains in the workshop, downtime rental charges may also be applicable.

10. Prohibited Usage

The following activities are strictly prohibited:

• Off-road driving
• Beach driving
• Racing or speed testing
• Illegal transportation
• Commercial use without written permission
• Driving under the influence of alcohol or narcotics

Violation may result in penalties, cancellation of booking, and legal action.

11. Cleanliness Policy

Customers are expected to return the vehicle in clean condition.

Additional cleaning charges (₹250–₹500 or actual cost) may apply for:

• Tobacco stains or smell
• Smoking inside the vehicle
• Food spills
• Mud, sand, or excessive dirt
• Torn seat covers or upholstery damage
• Pet hair or pet transport without permission

12. Interstate Travel

• Interstate travel is permitted where legally allowed.
• Customers are responsible for all:
  
  • State entry taxes
  • Toll charges
  • Parking fees
  • Other applicable government charges

13. FASTag Charges

• All vehicles are equipped with FASTag.
• Customers are responsible for toll expenses incurred during the rental period.
• FASTag charges will be adjusted against the security deposit if not paid separately.

14. Towing Charges

If towing is required due to customer negligence, accident, misuse, or violation of these terms, the entire towing cost shall be borne by the customer.

15. Personal Belongings

DP Self Drive Cars & Rental is not responsible for any loss, theft, or damage to personal belongings left inside the vehicle during or after the rental period.

16. Driver Eligibility

To rent a vehicle, customers must:

• Hold a valid Driving Licence.
• Carry an original Government-issued Photo ID.
• Meet the minimum age requirement as per company policy.

17. Traffic Violations

Customers are solely responsible for:

• Speeding fines
• Parking fines
• Traffic challans
• Any legal penalties arising during the rental period

These charges may be deducted from the security deposit.

18. Company’s Rights

DP Self Drive Cars & Rental reserves the right to:

• Refuse or cancel any booking without prior notice.
• Retain part or all of the security deposit for unpaid dues, damages, penalties, or policy violations.
• Update these Terms & Conditions at any time without prior notice.

Contact

DP Self Drive Cars & Rental

Phone: +91 9130012143

We appreciate your cooperation and wish you a safe and enjoyable journey.